The following article was featured in the Spring 2012 Insights Magazine, a publication of the Northeast Human Resources Association (NEHRA).

From January to May 2011, 23 million Americans were glued to their television sets on Wednesday and Thursday nights watching “American Idol.” Despite bad press for the “insensitive” portrayal of underperforming hopefuls at the auditions, and the non-specific feedback from judges (e.g., Randy Jackson’s “Hailey is in it to win it!”), millions watched as the top 13 Idols polished their raw talent, uncovered their uniqueness and unfolded as distinct artists in their own right.

While watching, it dawned on this viewer that “American Idol” is a contemporary, multimedia, multi-million dollar example of multisource feedback and coaching…

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